Client Proof & Track Record

Transforming organisations across the globe

We partner with over 150 client organisations annually. Here is an analytical look at the challenges, solutions, and quantifiable outcomes delivered across industries.

Retail & Luxury

Aesop: Scalable Global Operating Model

The Challenge Rapid international store and e-commerce expansion across Americas, EMEA, and APAC strained regional reporting structures and blurred marketing vs merchandising governance.

Q5 conducted an exhaustive structural review across global HQ and regional hubs, designing a scalable target operating model that empowered local agility while protecting distinctive boutique brand identity.

Global Operating model deployed seamlessly across 3 continents

Healthcare

Alfred Health: Hospital Service Analytics

The Challenge Major tertiary hospital network in Melbourne with 12,000+ staff facing escalating clinical demand and tightening public health budgetary constraints.

Q5 applied proprietary service analytics to model patient throughput, roster scheduling, administrative overheads, and clinical support workflows.

Millions In recurrent efficiencies reinvested in frontline care

NHS Wales (Cardiff UHB) Public Health

Dragon’s Heart Hospital 2,000-Bed PMO

The Challenge Urgent requirement to construct, equip, and commission a 2,000-bed temporary hospital facility at the Principality Stadium in Cardiff during the pandemic peak.

Q5 established and led the central Project Management Office (PMO), integrating military logisticians, civil engineers, NHS clinical directors, and volunteer groups into a cohesive execution machine.

2,000 Hospital beds operationalised in record time

Media & Publishing

The Wall Street Journal: Digital Newsroom TOM

The Challenge Navigating the pivot from legacy print advertising to subscription-first digital models required modernizing workflows across global news bureaux.

Partnered with editorial and commercial leadership to design an audience-first operating model, embedding data analytics and SEO pods directly into editorial reporting desks.

+100% Audience-centric alignment driving record subscription gains

Energy & Utilities

National Grid: Operating for Net Zero

The Challenge Transitioning the UK electricity transmission and distribution network to handle renewable energy flows and aggressive 2035 Net Zero mandates.

Led macro and micro organisation design for Transmission & Distribution operational divisions, mapping future engineering capabilities and agile ways of working.

Decarbonised Target operating structure enabling green grid transition

UK Supreme Court Public Sector

Digital Court Transformation Roadmap

The Challenge Modernising case management systems, replacing paper-heavy court proceedings, and improving public and international access to the highest court in the UK.

Conducted a user-centered operational review across justices, registry staff, and legal practitioners, architecting a digital court target operating model.

Modernised Digital proceeding workflows reducing administrative lead times

Aviation & Travel

British Airways: Enterprise Learning TOM

The Challenge Decentralised and fragmented corporate training academies across engineering, flight operations, cabin crew, and management.

Unified disparate training units into an enterprise Learning Transformation Target Operating Model, driving consistent safety culture and operational savings.

Unified Consolidated learning infrastructure across airline divisions

Yorkshire Water Water Utilities

Sustainable OPEX & CAPEX Cost Optimisation

The Challenge Tight regulatory price review (PR24) cost pressures and strict environmental compliance standards under Ofwat scrutiny.

Delivered rapid, sustainable OPEX and CAPEX cost reductions by eliminating duplicated operational handoffs while protecting frontline maintenance.

Millions In sustainable savings without compromising service quality

CityFibre Telecoms Infrastructure

CityFibre: Full-Fibre Rollout Operating Model

The Challenge Rapid scaling of UK-wide full-fibre network build, requiring integration between commercial sales, local civil engineering, and central network planning.

Designed the target operating model for field engineering deployment and supplier governance, driving rollout momentum across metropolitan hubs.

UK-Wide Target operating model enabling accelerated network build

Proven Impact

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